Insurers innovate the client expertise to supply handy and quick companies
"A happy buyer is one of the best enterprise technique of all" – Michael LaBoeuf, American creator of the enterprise world.
Above all, even costs and merchandise, policyholders give precedence to hurry, consolation and ease of use *. They anticipate their insurers to be versatile as their wants evolve and supply extra customized companies tailor-made to their particular person life and conditions. To be able to present seamless service, insurers are launching customer-centric digital platforms that permit clients to buy and handle protection anytime, anyplace.
Two of those progressive corporations have lately obtained the Efma-Accenture Innovation in Insurance coverage Award. They gained the Submission of the Month award and shortly reached the checklist of finalists eligible for recognition on the June 24th World Ceremony in Amsterdam. Whereas one is a serious international insurer and the opposite is an insurtech startup, they share a want to enhance the client expertise and permit clients to simply discover what they want, when they need it, by line.
PZU Group facilitates buyer insurance coverage administration and on-line customer support entry
As the most important insurer in Central and Japanese Europe, making a central self-service portal for purchasers was no simple process for PZU; he needed to navigate regulatory necessities and compile knowledge from 10 corporations and 18 methods. Nevertheless, he felt that the potential of making a extra handy service for his clients can be helpful for all, which might additionally permit him to cut back prices and enhance gross sales.
The PZU Group's self-service portal is a one-stop store for purchasers who need to buy and handle a number of kinds of insurance coverage, together with journey, actual property, auto, life insurance coverage and funding merchandise. When conceptualizing the service, the corporate centered on making it user-friendly and simple to make use of, believing that clients most well-liked to handle their insurance coverage portfolio on-line slightly than over the cellphone or visiting an company. It’s estimated that 150,000 clients are actually utilizing the portal and PZU has achieved financial savings in buyer and administrative service whereas growing gross sales alternatives by way of community affiliations. It has additionally moved to paperless communication and elevated effectivity in knowledge administration.
PZU Group's innovation is shortlisted for the Core Insurance coverage Transformation Award on the Efma-Accenture Innovation in Insurance coverage Awards.
Wellthie helps small companies discover good medical health insurance
Accenture lately launched a report revealing that small companies had been underserved by insurers. Enterprise house owners are in search of a extra handy means to purchase and handle their fonts.
Insurtech Wellthie is a brand new on-line medical health insurance market the place small enterprise house owners can simply search and evaluate choices and costs. They will additionally get in contact with a licensed dealer who can information them in shopping for the merchandise they've chosen. The aggregation of small enterprise medical plans permits purchasers to seek out the insurance policies out there of their space that match their wants. It's as simple as getting into a zipper code.
Wellthie is nominated for the Insurtech Award for the Efma-Accenture Innovation in Insurance coverage Award.
Practically 400 improvements have been submitted to the 2018 Efma-Accenture Innovation in Insurance coverage Awards. Voting for the worldwide awards and North American Award submissions ends on Might 17th. The vote for the North American awards will observe. Register and vote on-line for the principle improvements in insurance coverage.
* Client Survey of Accenture World Monetary Companies 2019